If items are in the following condition, you may return the item for a replacement within 7 days after you received it.
1. Quality issue
2. Totally damaged or lost during the shipment
3. An incorrect item was shipped to you
Once Customer Service confirmed the above problems, you can initiate a return for the item(s) within 7 days after you received it. Please be ready to provide Customer Service with photographs or the videos clearly showing any issues related to the item. If it is our fault, we will refund the full cost of the merchandise as well as shipping fees.
But for the item which you do not want:
You may be eligible for a exchange depending on your situation and the type of item(s) involved. You need return the product at your own expense as long as it will not affect the secondary sales figures. You can also contact our customer service to help you to solve the problem according to the actual situation.
If there is any problem, you can choose the order you need help with and provide us with the following information:
1. Return reason
2. Pictures of the item
We then will contact you within 24hrs after reviewing it. And we will provide the address to you after your case has been verified. As soon as we received return parcel, we'll send another new item as replacement or directly refund to you after inspection.
Important notes for return:
1. Proof should be provided within 7 days from the day parcel been signed, otherwise, it is hard to verify who is responsible for this.
2. Gift, accessories (i.e. dust bag, straps, keys & padlocks, care booklet, copy of receipt) should be included in return parcel.
3. Final Sale items & Gifts can't be returned.
4. Other items, only unused item can be accepted.
5. Please insure the return. Otherwise, we will not bear on the lost or damaged products during the shipping process.
6. Online tracking number shall be provided after the parcel is shipped out.
We are always here to help whatever happens. Just contact us.
and we will attend to any matter and work together with you to resolve it.